Terms and Conditions
In these terms: “We,” “us” or “our” means Destan Pool; and “You,” “your” or “the hirer” means the person or legal entity making the booking with us.
You agree to be legally bound by these terms when you make a booking with us. A contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation once we have received payment of the Booking Deposit from you.
PAYMENT
The online reservation form is to be accompanied by a deposit of 20% of the total cost of the booking. The balance must be paid at least 6 weeks prior to the start of your booking. If your booking is placed with less than 6 weeks to the start date of your booking, we will require payment in full.
YOUR OBLIGATIONS
Anglers fish at Destan Pool at their own risk. The owners do not accept any liability for injury to anglers or their guests, or theft or damage to anglers’ property.
You must pay for any breakages, losses, or damage to the property. Please take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the booking.
Destan Pool or their representative shall be allowed access to the site at any reasonable time during the booking for any reason they may deem fit. You must permit the owners reasonable access to the property, to carry out any urgent maintenance.
You must not sublet or share the booking except with persons nominated when booking.
Only anglers and visitors who have booked are allowed on the property. Unauthorised visitors will be asked to leave.
Two weeks before your visit, you will receive a map and instruction for arrival.
CANCELLATION
If you wish to cancel the booking you should advise Destan Pool immediately.
If we are informed of your cancellation prior to the 3 month period before arrival, we will refund the deposit paid in full minus a £35 administration fee.
If cancellation occurs between 3 months and 6 weeks prior to arrival, we will refund 50% of the deposit paid – £25 Admin fee.
The final balance is required 6 weeks before your booking, after which unfortunately no refunds are offered on cancellation. We may be able to rearrange your booking depending on how much notice and the time of year, we will also endeavor to re-sell a cancelled booking and refund as much as possible, but this is not guaranteed.
We strongly recommend that you take out the appropriate insurance when you book your trip , to cover you if you are unable to visit us. We do not offer any insurance products, and these must be purchased independently.
WINTER BOOKINGS – LAKE FROZEN
If the lake is frozen we will endeavor to let you know before you arrive, but it is sensible to contact us before you set off if the weather has been particularly cold. If the lake is frozen during the period you have booked you have two options:
Rearrange
If you choose to cancel, we will issue you with a full refund.
Short notice non-availability of Property by Destan Pool
If, for any reason beyond the Owner’s control (such as a major natural event such as flooding, storm or as a result of a major operational issue which cannot be fixed or a request from the EA; the owners may be forced to temporarily close at short notice, if the property is not available on the dates booked, all monies paid in advance will be refunded in full as follows:
For guests already in residence who are asked to leave early, we will refund the cost of the remaining nights of your holiday on a pro-rata basis.
For guests who have not arrived and must have their booking cancelled by Destan Pool, we will contact you as soon as possible to advise you of this and discuss the possible options going forward. If you are happy for us to do so we will try to reschedule your booking for an alternative date. This is subject to availability and you may be required to pay additional costs if the new date you choose is charged at a higher rate. If it is not possible to reschedule your booking, or you do not want to reschedule it, we will provide you with a full refund.
You shall have no further claims against the Owner.
CARING FOR YOUR SAFETY
All visitors and guests visit Destan Pool strictly at their own risk. No liability for any accidents or injuries will be accepted.
Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is the hirer’s responsibility to inspect the property and grounds immediately on arrival and note any possible hazards.
Check the layout of the pool so that in an emergency you can get out quickly and easily.
Please read and respect any warning/hazard/restriction notices that the owners have placed in the property. Young and vulnerable people should be protected from all combustible materials at all times and fully supervised at all times.
Guests with physical and mental disabilities are welcome at Destan Pool but the pool is located in rugged terrain which make it unsuitable for wheel chairs. Given the closeness to the water’s edge, and the very physical aspect of catching and lifting heavy fish out of the water, we ask that any guests that may not be aware of the dangers, be accompanied at all times by a responsible, able-bodied adult, to ensure their safety. Please make us aware of any disabilities at the time of booking, so we can discuss any safety requirements.
The Hirer should pay particular attention to the working farm adjacent to the property and ensure that they or their guests do not trespass onto the farm without the prior permission of the farm owner.
Fire assembly point is in the hard core car park adjacent to the entrance to the fishery.
At the end of the track where you have parked your vehicles.
You must not enter the water as areas of the lake have steep drop offs to 3.5meters
GENERAL CONDITIONS
Bookings will only be taken from persons over 21 years of age.
Children under 12 years of age are not permitted on site at Destan.
No pets allowed.
Smoking is not prohibited but all waste must be bagged and removed.
Fishery rules can be found on our website: http://destanpool.com/lake-rules-tcs/ Failure to comply with these rules can result in your party being asked to leave without refund.
ARRIVAL & DEPARTURE TIMES
Destan Pool is available after 12.00pm on the day of arrival and must be vacated by 10.00am on the day of departure.
RECEPTION SERVICE
We, or our representatives, will greet you on the property, welcoming you to Destan Pool.
COMPLAINTS
Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible.
It is essential that you contact the Owner or their representatives immediately if any problem arises so that it can be speedily resolved. Discussion with the Owner or their representative whilst you are in residence usually enables shortcomings to be rectified straight away. If you cannot make contact with the Owner or their representative or if the complaint is not rectified to your satisfaction please contact us at Destan Pool, 12 Middle Lane, Wythall, Birmingham B38 0DY within 7 days of your departure date. Alternatively, you can also contact us via Facebook messenger, or email enquiries@destanpool.com
Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any related correspondence unless this procedure has been followed.
COMMITMENT TO QUALITY
As an family run business, the owners work to provide you with quality fishing, and to assist you with you wherever we can.
Every reasonable effort has been made to ensure that the descriptions/photographs are accurate and all statements by the Owners are made in the honest belief that they are accurate at the time. However, all distances are approximate and facilities may be altered or withdrawn for reasons outside the control of the owner for which we cannot accept responsibility.
We will notify you of any major amendments to the booking at the earliest possible opportunity thereafter.
All information is given in good faith but the Owners makes no warranties as to such information (or any part of it) as ongoing improvements may mean that the particulars become incorrect or incomplete.
Destan Pool are not liable to the Hirers or third parties for any loss or damage arising from breach of contract, negligence, mis-representation or otherwise.
Destan Pool reserve the right to implement Force Majeure and therefore is not liable for circumstances caused by conditions beyond its control, including natural disasters, riots, strikes, acts of terrorism, sanitary disruption, civil unrest, war, restrictions by local authorities.
PRIVACY POLICY
Confidentiality and privacy of the individual are very important to us. We do not share any data we collect with any other parties.
What information do we collect and how do we use it? Destan Pool gathers information from the completed booking form. We keep a copy of all correspondence between ourselves, solely for the purpose of enabling our primary business activities.
Please note that your personal information may also be used by us to occasionally to notify you about any new services and special offers we think you’ll find valuable. If you would rather not receive this information, please write to us or let us know during your stay.
